Announcing a Better, Faster and Smoother Support Process
As part of our continuous effort to give you a better experience, we have just migrated our customer support processes to Freshdesk (www.freshdesk.com). We strive to take full advantage of the powerful capabilities and best-practices in Freshdesk, to give you a better support experience.
How does this make a difference to you?
Not a lot changes in terms of how you get in touch with us. You can shoot us an email to support@pc4urpc.com with the word Help in the subject line, a brief description of the problem, and our support system will automatically create a ticket on your behalf. You will also be notified of our responses and status changes to your tickets via email as well, and you can send out your replies directly.
The first time you send us a support query, you will receive an email with activation instructions to login to our support portal at pc4urpc.freshdesk.com. Going forward, you can check the status or add comments to your support queries here.
We are actively populating our support portal with FAQs and solutions in our knowledge base, so you can help yourself to how-tos and instructions.
Talk to us on Social too
Our support team is now listening to conversations on our Twitter handle (@pc4urpc) and Facebook page (facebook.com/pc4urpc). In addition to phone, text, email and through our website, feel free to reach us here as well.
We love hearing from you
We strive to give you an awesome support experience with every query, and your feedback will help us get there faster. Good or bad, let us know how we’re doing!
If you have any doubts or queries regarding our new support tools and policies, please drop us a line at support@pc4urpc.com, and we’ll be glad to assist you. And make sure you visit our new support portal at pc4urpc.freshdesk.com
Need immediate assistance?
We have you covered! No need to take your computer anywhere, we can quickly resolve your issues remotely while you sit back and relax! Simply follow the instructions outlined here. The remote session will begin once we have received the requested login credentials.
Best Regards,
PC4urPC Support Staff
(281) 756-7616