In order for me to assist you with your computer problems I will need you to perform the following, simple, tasks which will prepare your computer for remote support.
Please make sure you have an active internet connection. Without it you will not be able to download the software which is required for remote support.
You will need to follow the install instructions below.
Step 1
Click here to download and install "PC4urPC Remote Support (Silent)"
Click Run
Accept the license agreement and click install.
Click Yes
Wait for the installation to complete and click Finish.
Step 2
Click here to download and install "PC4urPC QS"
Click Run
Click Yes
(Your ID and Password will differ from above)
Please do not close this box as it will disrupt the remote support process.
Provide both "Your ID" and "Password" to the support technician. Once received, he or she will begin working on your issue remotely.
Once again, please do not close this box as it will disrupt the remote support process.
If you have any questions or run into an issue please don't hesitate to contact me by one of the following methods.
Email: support@pc4urpc.com
Phone: 281-756-7616