To begin the remote installation process you will need to click on the following link, which will download the required software.
After the download completes, locate and double click on the install file.
Select Yes from the options listed if you are presented with this option, if not continue to the next step
Click Next
Select Both of the above and click next
Complete the agreement box and click next
The installation will now begin.
Once the installation has completed, this box will be displayed.
Congratulations, you have successfully configured your PC for remote support.
The next step will be to enter a support ticket here, Support request ticket.